Shipping & Delivery
Delivery Policy
- We deliver Singapore islandwide and free for orders above SGD $500 (not included Jurong Island)
- For orders below SGD $500, the delivery cost will be at SGD $60 flat rate (not included Jurong Island)
- Delivery cost will be automatically calculated on the checkout before you proceed with your payment.
- You will receive your order in 4-7 working days upon confirmation and subject to stock availability.
- Please check your items before accepting and ensure they are in good condition (no visible damages, tears or breakages).
- All indent products shipping lead time approximately 5-6 business weeks. Please note these delivery times are estimates only and are not guaranteed, they will depend on the destination country.
- If you have any questions about shipping/delivery/refund/product waranty, please contact us at info@sofurshade.comsg
Refund Policy
- We do not provide refunds or exchanges of products unless it is manufacturer defected. Please contact us within 3 days upon receiving products and provide photos of the defects and your full particulars. We will gladly replace/exhange the damaged item, with a new/substitution product as per the original order.
- If you have any questions about shipping/delivery/refund/product waranty, please contact us at info@sofurshade.comsg